Oldest active units
Find vehicles that are already outside the store's expected recon pace.
DAILY CONTROL
The recon manager's job is exception management.
Normal vehicles should keep moving. The manager needs to spend attention on the exceptions: aging units, blocked handoffs, missing ownership, delayed approvals, and stages that are developing a backlog.
Waiting states
Separate active work from vehicles waiting on parts, approval, vendors, or another dependency.
Unclear next owner
Make it obvious who needs to take the next action instead of letting a vehicle sit between departments.
A practical recon manager workflow in Recono
- Open the active board. Scan the entire pipeline before chasing individual updates.
- Work the oldest units first. Investigate the vehicles with the most total recon age or stage dwell.
- Resolve holds. Determine whether parts, approval, vendor work, or another dependency needs escalation.
- Confirm ownership. Every unit should have a clear next responsible team or person.
- Move completed work immediately. Keep the board current when operational responsibility changes.
- Review the trend. Use stage performance and throughput to see whether today's exceptions are part of a repeated pattern.
COMMUNICATION
The best status update is the one nobody has to request.
A recon manager should not have to individually notify every stakeholder every time a vehicle moves. A shared board lets authorized users check the current status themselves.
Centralize the current state
Vehicle status, stage, aging, and assignment stay attached to the unit rather than scattered across communication channels.
Keep the handoff visible
When a vehicle sits, the workflow provides context for where it is and what team owns the next movement.
Use reporting to improve the process instead of just defending the number.
Recon managers are often asked why T2L changed. Stage history helps turn that conversation from opinion into operational evidence. If service time is stable but detail dwell increased, the corrective action is different from a broad “recon is slow” conclusion.